Organizational Transformation

Context

A large public-sector institution needed to modernize its operating model and ways of working across a workforce of more than 10,000 people, as part of a broader institutional transformation mandate.

Challenge

Design and support change management at a scale and pace that a workforce this large could realistically absorb, while keeping day-to-day operations running.

Approach

• 01Contributed to the design of the target operating model and transformation roadmap.
• 02Supported stakeholder engagement and change readiness across multiple business units.
• 03Helped structure communication and training plans to support adoption at scale.

My Role

Supported the transformation team on strategy, change management, and program delivery workstreams as part of the broader engagement.

Key Lessons

• Change at this scale succeeds or fails on middle-management buy-in, not just executive sponsorship.
• Sequencing matters more than speed when a workforce this large is affected.